Returns and Exchanges

Please email us at Returns to process your return or exchange. We appreciate your business and want you to be completely satisfied with your purchase. If you need to return or exchange, we will be happy to help you, and please request 10% off of your next order. 

DEFECTIVE ITEMS

If you receive a defective piece, it can be exchanged for a new item. However, we must receive an email in regards to the defect within 45 days of original ship date.

Returns:

    • We are happy to offer a refund, minus the shipping charges, for all returned items received back by us within 14 days of original ship date to you. Items must be in new, unused and re-sellable condition. Please include original invoice.
    • We are happy to offer a refund in the form of store credit, minus the shipping charges, for all returned items received back by us within 14 to 30 days from original ship date to you. Items must be in new, unused and re-sellable condition. Please include original invoice.
    • Securely pack your return merchandise to protect it from damage during shipping.
    • Slyfox Threads is not responsible for packages lost or damaged during return shipping.
    • Items received as gifts can be returned for store credit.
    • Original shipping and processing fees are nonrefundable.
    • The shipping cost to send back a return is covered by the customer. Defective items received back by us, their replacement shipping cost is covered by Slyfox Threads.

Exchanges:

HELPFUL HINT: On our website, by clicking on the image of the style you're purchasing, you can read how we think your Slyfox Thread will fit.

For domestic orders only, if you need to exchange an item or items, solely because you need a different size, please send the item, or items, back to us, and we will reship the exchange back to you at no charge. You are still responsible for the shipping charge to send the items back, but please ask for a 10% discount on your next order. The free re-ship for size exchange, is available one time per individual order, so please make sure you check every Slyfox Thread for great fit!  Sorry, you cannot add any new items to the exchange reship. Please include your original receipt if possible and thanks!

    • We are happy to offer exchanges for items that are exchanged within 30 days of original ship date to you.  Items must be in new, unused and re-sellable condition. Please try to include original invoice.
    • If you are wanting to exchange for a more expensive item, please be aware that you might be charged for the price difference.
    • Please contact us at Customercare@slyfoxthreads.com if you are exchanging due to a problem with your item(s).
    • Securely pack your return merchandise to protect if from damage during shipping.
    • Slyfox Threads is not responsible for packages lost, stolen, or damaged during return shipping.
    • A return shipping rate, equal to your original shipping flat fee, for international orders, shall be paid by the customer. All other customs fees, duties, and taxes will be paid by the customer.
    • Original shipping and processing fees are nonrefundable.

 Additional Information:

  • If we have any questions in regards to your exchange or return we will contact you via email. If we do not hear from you within two weeks, your item(s) will be returned to inventory and store credit will be issued. 
  • If we receive an item that is in less than perfect condition a restocking fee will be charged. 
  • Closeout and Sale items are final sale and non-refundable. 

 

 

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